Shipping policy
CorsaLens — Shipping Policy
Last Updated: [INSERT DATE BEFORE PUBLISHING]
⚠️ PLACEHOLDER NOTICE: This draft contains a few defaults marked below where you didn't specify a preference — review those before publishing. As with the Terms of Service, have this reviewed by an attorney before it goes live, particularly the liability disclaimers.
1. Order Processing Time
We aim to dispatch all orders within 24 hours of purchase, Monday through Friday (excluding weekends and holidays). Orders placed on weekends or holidays will begin processing on the next business day.
While we work hard to meet this target consistently, our 24-hour dispatch time is an estimate and not a guarantee. Occasionally, factors outside our control — including high order volume, staffing availability, or events affecting our fulfillment team — may cause dispatch to take longer than 24 hours. CorsaLens is not liable for delays in dispatch time, though we will make reasonable efforts to notify customers of any significant delay.
2. Shipping Methods and Rates
United States: We currently offer free standard shipping on all US orders. [PLACEHOLDER — once you finalize an expedited option, add: "An expedited shipping option is also available for an additional charge at checkout."]
We ship via major carriers, which may include USPS, UPS, or others as made available through our shipping platform. The carrier used for a given order may vary based on package size, destination, and rate availability.
International: International shipping is available to select regions, shown at checkout. International orders are subject to shipping charges calculated at checkout and are not included in our free shipping offer, which applies to US orders only.
3. Estimated Delivery Times
Delivery estimates are based on the timeframes provided by our shipping carriers and begin from the date of dispatch, not the date of purchase. Estimated delivery windows will be shown at checkout and in your shipping confirmation email.
Please note that delivery estimates are provided by the carrier and are not guaranteed by CorsaLens. Delays caused by the carrier, customs (for international orders), weather, or other circumstances beyond our control are outside our responsibility, though we will assist you in tracking down a delayed package where possible.
4. International Duties, Taxes, and Customs
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout. CorsaLens has no control over these fees and cannot predict their amount, as they vary by country and order value.
We are not responsible for delays caused by customs processing in the destination country.
5. Order Tracking
Once your order ships, you will automatically receive a shipping confirmation email containing a tracking number and a link to track your package's progress. If you do not receive this email within [X] business days of placing your order, please check your spam folder before contacting us at [SUPPORT EMAIL].
6. Incorrect Shipping Addresses
[DEFAULT — CONFIRM THIS MATCHES YOUR INTENT]
You are responsible for providing an accurate and complete shipping address at checkout. If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment; additional shipping charges may apply for the reshipment.
CorsaLens is not responsible for packages that are lost or delivered incorrectly due to an inaccurate address provided by the customer.
7. Lost or Damaged Packages
[DEFAULT — CONFIRM THIS MATCHES YOUR INTENT]
If your package is lost or arrives damaged in transit, please contact us at [SUPPORT EMAIL] within [X] days of the expected delivery date. We will work with you to file a claim with the carrier and, where appropriate, arrange a replacement or refund once the claim is resolved or the loss/damage is otherwise confirmed.
For packages that arrive visibly damaged, please retain the original packaging and take photos, as these are typically required to file a successful carrier claim.
(This section assumes a "verify with carrier, then resolve" approach rather than an unconditional instant-replace policy — let me know if you'd rather offer immediate no-questions replacements for lost/damaged packages, which is more generous but a different cost/liability tradeoff.)
8. Questions
For any shipping-related questions not covered here, contact us at:
CorsaLens [SUPPORT EMAIL] [PO BOX ADDRESS — PENDING]
This document is a draft template and does not constitute legal advice. CorsaLens should have this document reviewed and finalized by a licensed attorney before publishing it on the live Site.